Refund policy

30-day free returns. You can return any item within 30 days of delivery. Return shipping is free: we email you a prepaid USPS label.

How to start a return: email hello@foundandprofound.com with your order number and the item you want to return. We reply within 1 business day with the label and instructions. Please don't send items back without contacting us first, so we can match the package to your order.

Condition: most of our items are pre-owned. Please send the item back in the same condition it arrived in, with everything that came with it (box, inserts, accessories).

Refunds: once the return arrives, we check it and refund the full item price to your original payment method within 10 business days. If your order shipped with a paid shipping charge and the return is because of our mistake (the item is damaged, not as described, or not the item you ordered), we refund the shipping charge too. Your bank may take a few more days to post the refund.

Damaged, wrong or not as described: please check your order when it arrives and email us right away with a photo if something is wrong. We will make it right with a refund or, where possible, a replacement.

Exchanges: most items are one of a kind, so we can't exchange them. Return the item for a refund and place a new order for anything else you'd like.

Questions: hello@foundandprofound.com or (408) 641-1602.